PLEASE NOTE: OUR SHIPPING TEAM IS WORKING HARD TO FULFILL HIGHER ORDER VOLUMES -- WE APPRECIATE YOUR PATIENCE & KINDNESS AS YOU AWAIT SHIPMENT AND RECEIVING YOUR ORDER.
We are currently shipping in 2-3 business days. Please wait until after the 3rd business day (M-F) to email our team for an update. You will receive a shipment tracking email as soon as it ships. Thank you!
DM FASHION EASY RETURNS
We strive to offer Easy Returns with a generous 30 day return period from your purchase date with a prepaid return label that will be generated for you and the fee deducted from your return once we receive the item(s) at our warehouse. All orders will receive store credit. At this time, because of the demand for our products and how quickly we sell out, we will not be offering exchanges.
Return Instructions:
Please visit our returns portal here to start your return: https://dmfashion.com/a/returns
Please be careful submitting your return. We cannot reset/cancel requests once they have been submitted unless we are deleting it entirely and you won't be able to resubmit. Make sure you are submitting ALL of your requests at once for each order.
In order to maximize your return, please keep these things in mind as you package your return:
- All items marked as Final Sale are not eligible for a return; this includes Clearance, Accessories, Jewelry, Surprise DM Deals, & our FINALFEW15 discount
- Sale or discounted item(s) are not considered Final Sale unless noted
- All items must be returned in their original packaging, unwashed, without wear or damage, tags still attached, along with the original packing slip
- All DM Swimsuits MUST have the hygiene liner, free of stains and both tags still attached
- All items must be free of perfumes, deodorant marks & make up stains
- Any item returned in un-sellable condition may be subject to a 25% restocking fee or returned to sender.
- Shoes must be returned in their original shoe box and placed inside an additional protective shipping box. Damage to the shoe box will make the shoes ineligible to return, and will be marked "return to sender". Shipping costs will not be refunded.
ANY RETURNS REQUESTED WITH PREPAID LABELS THAT HAVE NOT BEEN USED WITHIN 10 BUSINESS DAYS OF INITIATING THE RETURN WILL BE DELETED AND CANNOT BE RECOVERED. PLEASE PLACE YOUR RETURN IN THE MAIL WITHIN A FEW DAYS OF RECEIVING YOUR LABEL.
SHIPPING POLICY
We strive to ship orders within 5-7 business days (M-F) of receiving your order and are 100% committed to ensuring your complete satisfaction with your order experience! Holiday and sale events may delay this process as we do our best to fulfill higher order volumes. Limited staff due to COVID-19 can also delay this process. We appreciate your patience!
- Orders shipped on Fridays after 12PM MST will be picked up at our warehouse by USPS the following Monday. Your tracking information will update then.
- Orders containing a preorder will ship as soon as the preorder is available.
- Due to COVID-19 & limited transportation, USPS has been having delays with First Class & Priority Mail packages that are out of our control. We appreciate your patience while your order is in transit to you!
- DM Fashion is not responsible for incorrect addresses given at checkout. Please double-check your information before placing your order. We will do our best to change it before it ships, but we cannot guarantee changes.
- DM Fashion reserves the right to refund any items that end up being out of stock and ship the remaining part of the order.
Express Orders:
Express shipping is not a guaranteed delivery at a certain date due to delays with USPS that are out of our control. We will ship ASAP & then it is up to USPS! Usually arrives 1-2 days after it has been shipped. If an order is placed with express shipping during Holiday hours when we are closed, they will be shipped the first day we reopen. If orders are placed with express shipping on Friday after 11am MST, they will be shipped Monday of the following week. Express shipping is currently not available for international orders.
International Orders:
International arrival times vary right now due to COVID-19 delays and border closures. We ship within 5-7 business days (M-F) and then it is up to USPS! DM Fashion does not collect duties, customs, and/or brokerage fees at the time of purchase. Therefore, international orders ship with these potential fees unpaid. Customers will be responsible for all duties, customs and/or brokerage fees upon delivery. You can contact your local customs office to find out more regarding your country’s custom fees. Once a package reaches the international border, DM Fashion is no longer responsible for missing or lost packages. Please contact your local Canadian Customs to locate and deliver your package.
Lost Or Stolen Packages:
DM Fashion is not responsible for lost or stolen packages or damages to a package during transit once an order has been shipped. Please contact your local post office if your package is missing or damaged and they will help you locate it or file a claim.
Received A Damaged Item:
If you received a damaged product upon arrival, DM Fashion must be notified via email with photos within 2 business days of arrival. After 2 business days,DM Fashion can no longer be responsible. Once confirmed as a received damage, DM Fashion will issue a return label and arrange a replacement.
Defective Policy On Swimsuits:
We will review any manufacture defect within 30 days of receiving your order. Defects will be determined by DM Fashion and their Manuf and if the swimsuit will be replaced. No replacement will be given for pilling, snagging, putting it in the dryer, pens, foreign objects in the washing machine, washing colored clothing with your swimsuits that may discolor because of the dye in the clothing, high chlorine in hot tubs that discolor and damaged as well careless wear and tear of DM Fashion swimsuits. This is not considered a manufacture defect. No exceptions will be offered. Please read the link below how to care for your DM Fashion swimsuit so it will last longer. Women rave that DM Fashion suits last for 2+ years if worn and cared for properly.
You will receive a DM Fashion Swimsuit in excellent condition and designed with the highest quality. A DM Fashion Swimsuit will last if you take good care of it and follow the instructions below:
https://tankiniswimsuitsforwomen.com/washing-swimsuits-how-to-wash-a-swimsuit-to-prolong-its-life/
Received An Incorrect Item:
We are not perfect, and rarely make mistakes in processing orders, but if you receive an incorrect item, DM Fashion will take any means necessary to make sure you are taken care of quickly! Please notify DM Fashion via email with photos within 2 business days of arrival. Once confirmed that you received the wrong item, DM Fashion will issue a return label for the item and arrange the proper item to be shipped.
Price Adjustments for Sales:
DM Fashion does not offer price adjustments. We will not be able to add a promotion to an order if it is not used at checkout. New promotions cannot be applied to past orders.
Cancel or Changed Orders:
DM Fashion ships hundreds of orders per day and does not have the capability to stop and cancel or change an order once it placed. This causes bottle necks in our shipping process and errors occur. Once the order is placed, it can not be cancelled or changed. No exceptions. So please make sure your item(s), size & style is what you ordered.
Using Store Credit:
If you have an order that you would like to buy using store credit or a gift card please make sure you process the order correctly. Note that we cannot apply a gift card to an order already processed via credit card. We also cannot refund that credit card after the order has been place to switch the payment method. No exceptions.
Email Inquiries & Questions:
Our staff is happy to serve you & answer your questions! Please allow 1-2 business days for a response. We will do our best to take care of your concerns. Please feel free to reach out to our Customer Support Team at customersupport@diviinemodestee.com
For any shipping related questions, please email shipping@diviinemodestee.com
