SHIPPING & DELIVERY
DM Fashion is committed to processing orders promptly!
- Orders are processed and leave our Lindon, Utah Warehouse within 3-5 business days, sometimes much sooner. Packages typically arrive within 2-3 business days after shipment. Holiday and Sale events may delay this process as we do our best to fulfill higher order volumes.
- If an order is placed with express shipping during Holiday hours when we are closed, they will be shipped the first day we reopen. If orders are placed on express shipping on Friday after 11am MST, they will be shipped Monday of the following week.
- We are not responsible for lost/stolen packages once an order has been shipped. Please reach out to your local post office if your package is missing.
- We use USPS for shipping at this time.
All U.S. orders have a flat rate shipping cost of $9.95 for orders under $75 subtotal. All U.S. orders over $75 subtotal will receive FREE SHIPPING. International rates vary by location.
- Once an order has been placed it can not be cancelled or changed. So please review your order carefully before you check out.
- If you do order the wrong size, or item, please contact our shipping team at firstname.lastname@example.org so our team can help you set aside the item(s) you wanted to order to be held for you while you mail in your item(s) in to be exchanged.
- If an item(s) are received with damages, those damages must be reported within 3 business days of receiving the order. All damages require a picture that shows what is damaged and an explanation to ensure proper receipt. Please email to email@example.com. Only damaged item(s) will receive return labels. We will send a replacement for the defective item(s). If the item(s) are sold out we will issue a refund or may also request store credit.
INCORRECT ITEM RECEIVED:
- If an incorrect item is received, which rarely happens, please contact our shipping team at firstname.lastname@example.org within 2 business days of receiving the order. Sometimes human error does occur, but rarely and we will do everything to make the error right! Please send us a picture of the item with the tag showing so we can get you taken care of!
- We will not be able to make any price adjustments if a promotion code is offered and not used at check out.
- We cannot make any price adjustments after a promotion has ended.
- If you have placed an order and a promotion begins we can not apply the discount to your order.
Thank you for shopping at DM Fashion, where we strive to do more for you!